Delete your account
From Octo Health S.A., for members in the European Union, the European Economic Area, the United Kingdom and Switzerland.
This is a translation. In case of any discrepancy, the Portuguese version prevails.
Updated on November 4, 2026
You can request deletion of your account at any time. No sign-in is required if you use email.
How to delete your account
Two ways, and both work.
In the app
Go to Settings, then Privacy & Legal, then Delete Account. You will be asked to confirm.
By email, no sign-in required
Write to members@octohealth.com from the email address linked to your account. We will verify your identity and start the deletion. Any clear written request is given effect.
What happens next
Your account is permanently deleted within 30 days of your request. You can sign in at any time before then to cancel the deletion. After that, deletion cannot be undone and we cannot restore your record.
If you want a copy of your record, export it before you request deletion, or say so in your email and we will send you an export first.
What is deleted
Everything. Deletion is not an archive.
- Your profile and account details.
- Your entire health record: uploaded documents, lab results, biomarkers, measurements, wearable data, medications, symptoms, habits and check-ins.
- The insights and protocol generated from your record.
If you have a paid membership
Cancel it as well: in the app under Profile, then Billing and Subscription, or say so in the same email and we will cancel it with the deletion. Membership fees already paid are handled under the refund terms in the Terms of Service.
What we keep, and why
Records the law requires us to hold, such as invoices for tax purposes, are kept for the legally required period and no longer. Backups are purged within 90 days. Neither is accessible for any other use.
Questions
Write to members@octohealth.com.
Questions about any of this go to members@octohealth.com.